FAQ
Frequently Asked Questions (FAQ)
Welcome to our Help Center. Below are answers to the most common questions about our skincare device. If you have further questions, please contact our support team — we’re always here to assist.
💎 About the Device
Q: What does the T-Wand device do?
Our T-Skinlab Wand is a 4-in-1 skincare tool that combines microcurrent therapy, red light therapy, vibrating massage, and therapeutic warmth to rejuvenate, tone, and brighten the skin — all in one elegant, handheld device accessible anytime at the comfort of your home.
Q: Is it safe for daily use?
Yes, the device is dermatologist-approved and safe for daily use on all skin types. We recommend using it for 5–10 minutes per session, 3–5 times a week.
Q: Can I use it with my skincare products?
Absolutely. For best results, pair the T-Wand with your favorite water-based serum or gel. For best results use on damp skin after a face wash. Avoid using it on dry skin or with oil-based products.
🌟 Results & Expectations
Q: When will I start seeing results?
Many users report a visible glow and lifted feeling after the first few uses. Long-term improvements such as reduced puffiness, brighter, firmer skin, and smoother texture typically appear within 3–4 weeks of consistent use.
Q: Is this a replacement for salon treatments?
Our T-Skinlab Wand is designed to offer professional-grade results at home, reducing your need for expensive in-clinic treatments.
⚙️ Usage & Care
Q: How do I charge the device?
The T-Wand comes with a USB-C charging cable. A full charge takes around 2 hours and lasts for multiple sessions.
Q: How do I clean the device?
Gently wipe the metal surface with a soft, damp cloth after each use. Avoid submerging the device in water.
Q: Is the device waterproof?
No, the device is not waterproof. It is water-resistant but should never be used in the shower or submerged.
🌍 Shipping & Warranty
Q: How long does shipping take?
We offer worldwide shipping.
Average delivery times: USA, Canada, UK, SG: 7–12 business days
Other regions: 10–20 business days
Q: Do you offer a warranty?
Yes. Each purchase includes a 30-day limited warranty covering manufacturing defects.
Q: What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely in love, contact us for a refund or exchange.
💬 Still have questions?
Reach out to us here — we’re here for you 24/7.